Terms and conditions

Please read these Terms and Conditions carefully. They apply to all users of the online store and Mandarin Food Products S.L. to all business conducted by us. By using this website and / or placing an order, you are deemed to accept these Terms and Conditions.

This does not affect your statutory rights as a consumer.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately when posted on the website. It is your responsibility to read the terms and conditions whenever confirm orders via the website and your continued use of the website shall signify its acceptance to be bound by the terms and conditions posted most recently.

1. Definitions

In these Terms and Conditions

"We", "us" or "our" means Mandarin Food Products S.L.

"You" and "your" means the person or party who uses the online store www.mandarinfood.es

2. Contract

You must be 18 years or older to hire our services.

You must able to select the items you wish to purchase from the website yourself and be able to see these selected products. At this stage, you can view the products you have selected, make your selection and make the necessary modifications to it. It is your responsibility to check everything carefully. You will be responsible for products ordered, regardless of any input error.

Once you have selected all the products you wish to buy on the website you must continue by clicking "Checkout". You can then return to retrieve your data or enter your data for the purposes of this order.

Once you are done with the payment details you have entered for the products you want to buy on the website, you are then prompted to select delivery options, then click "Confirm order" to confirm the details of your order and the delivery address. Then click "Complete Order". We advise you to note down the reference number and control the payment details again, then click on "Complete order" again and your order will be processed.

Upon receipt of a request for products we send an automatic reply e-mail to you as a receipt of your order request ("Recognition"). This recognition does not indicate acceptance of your application for us. It simply means that we have received your order.

After sending the acknowledgment, we will process your order and the order will be accepted by us by sending an email detailing the products and delivery conditions (the "Acceptance").

Once the order has been processed by us, we will send a copy of your order to your e-mail for future reference. Once the order has been processed, you may not modify or cancel the order without our prior written consent.

We may modify or cancel an order up to acceptance. In addition, we have the right to refuse any order placed electronically if the order does not contain all products, delivery and payment of the required information or if such information is not provided in the correct format.

Notwithstanding the foregoing, we reserve the right to reject any application.

3. The sale of alcohol

It is an offense to purchase or attempt to purchase alcoholic beverages if you are under 16 years (Law 5/1990, of 19 December, on banning the sale of alcoholic beverages to persons under sixteen.). As proof of age, buying these items will only be accepted when paying by credit card. If a debit card is used, we will contact you prior to shipping order.

4. Prices and availability

The prices of the products listed on the website include VAT and exclude delivery charges. We reserve the right to change prices or withdraw products at any time before shipping. We will use our reasonable endeavours to ensure that all products are available. However, the products shown on this site are subject to availability.

5. Products

All product images are not to scale and is for your information only.

All information concerning products is provided by us in good faith and to the time permitted by applicable law, we accept no liability or guarantee for the accuracy of this information.

Some products such as alcohol or kitchen knives can only be sold to persons over 18 years old and can only be purchased with a credit card. If you buy some of these must show that he is of age with some kind of document that can accredit items.

6. Payment and title

We do not accept cash, check or money orders. Payment should only be done with debit or credit cards, any other type of payment should be consulted prior acceptance by us. 

Some age-restricted products such as alcohol can only be payed by credit card.

During checkout, you authorize payment via our online payment mechanism. 

The ownership of the goods only happen in the time of delivery of the goods. So that carriers are responsible for any loss or damage to the goods or for any damage that occurs before delivery.

7. Dispatch

Orders received before 3 am on a weekday are normally dispatched on the same day, provided that we were able to collect payment. Orders received after 3 am will be send the next business day, provided that we could check payment. Our business days are Monday through Friday, excluding holidays. An order after 3 pm on a Friday will normally be shipped the following Monday.

We will endeavour to deliver the goods on delivery dates established although it should be noted that we can´t guarantee the time or date of shipment.

8. Transportation and delivery

You are responsible for the accuracy of the delivery information provided, to make sure that someone of 18 years old is available at the delivery address to sign a receipt of the merchandise or of collecting the goods from the warehouse. You can specify a delivery address other than your home. Note that for security reasons, schools and campuses restrict certain area on site, so several transport companies are not allowed to enter.

The goods are deemed to have been delivered in accordance with our obligations if delivered at the specified address and there is a receipt signed by a person at that address. Delivery can also be collected at the local of our company. The firm is conclusive proof of delivery under the contract.

Shipping costs specified during checkout includes the cost of packaging. Delivery times are shown on weekdays, except Saturdays and Sundays unless a Saturday delivery is specified by you and accepted by us.

No guarantee that all distribution services are available to all parts of Spain and outside Spain, except by special arrangement. Delivery times are given for guidance only and are not responsible for delays caused by reasons beyond our control.

If you can´t accept delivery or collect the goods within a reasonable time, we reserve the right to recover the order and the delivery and invoice discounting forwarding the payment you have already made with respect to the goods.

9. Amendment of regulation

We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order before emailing with your Order Reference Number and your request. Your order will be put on hold until the changes have been agreed. We reserve the right to cancel or reject an amended application.

10. Cancellation of orders

If your order has been shipped, but has not been delivered, you may cancel the order by email. The goods will be returned to us by our carrier. You remain responsible for the shipping and return and this will be deducted from your pay before reimbursement.

11. Defective or damaged products during transport of goods

If you receive the products that are defective or have been damaged in transit, please email us with details (including a digital photo if possible) as soon as possible and in any event within 24 hours after receipt of the same. In case of perishable goods, you must notify as soon as possible. We reserve the right to refuse a refund if the product damage or defect has been caused by you.

12. Establish compensation and refunds

We reserve the right to compensation for damages or expenses which are born by you to us by deducting it from any refund.

13. Grievance procedure

If you are not satisfied with a product or any part of our service, you can send your complaint to us in an email: info@mandarinfood.es. We will strive to resolve your complaint efficiently and take action as we deem necessary in the circumstances.

14. Severability

If you find that any of these Terms and Conditions is invalid or unenforceable by a competent court, the remaining Terms and Conditions shall be held and will remain valid until the maximum allowed by law.

15. Intellectual property

Mandarin Food Products S.L. is a registered trademark of Mandarin Food Products S.L.. The copyright of this website behoves us therefore you / it is not permitted to use the trademarks of Mandarin Food Products S.L. Do not use data from this website without permission written by Mandarin Food Products S.L. or ourselves. The intellectual property rights relating to individual products remain the property of those who belong those rights.

16. Law and jurisdiction

These Terms and Conditions are governed by Spanish law and the parties shall submit their disputes to the exclusive jurisdiction of the courts of Barcelona.

The contract will be in the Spanish language.

You should print a copy of these terms and conditions for future reference.

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